Booking Terms & Conditions - WYD Journeys

Booking Terms & Conditions

This is a legally binding agreement between you, the parties you represent and Harvest Australia Pty Ltd (Harvest). Please take the time to read through the following terms and conditions carefully. By confirming a travel package, you accept the terms of use contained in this agreement on behalf of yourself and the parties you are authorised to represent.

    1. CONTRACT
      1. These terms and conditions (“Terms”) form the basis of the contract between You and Harvest Australia Pty Ltd trading as “Harvest WYD Journeys” (“Harvest”). Please carefully read the following conditions before you complete the booking form, as by making this booking and subsequent payment, you acknowledge you have read and understand your rights and obligations and accept the disclosed terms and conditions.
      2. Your contract may also include additional terms and conditions applicable to special offers, and third parties who provide a service in connection with your pilgrimage.
      3. Harvest reserves the right to update or amend these Terms at any time prior to you making a booking. An up-to-date copy of these Terms is accessible on the Harvest WYD Journeys website – wydjourneys.com. The Terms as listed online at the time of completing a booking are those that will apply to that booking.
    2. DEFINITIONS
      1. You, your, pilgrim or passenger – the person who makes the booking or attends the tour.
      2. Group Leader – the person or entity on behalf of a diocese, group or movement that is organising the specific WYD group itinerary which you have chosen to book.
      3. Share basis – accommodation shared with other people
      4. Contract – this document which includes terms and conditions
      5. Force Majeure Event – an act of God, war, terrorism, fire, flood or any other extreme weather conditions, loss of power, epidemics or pandemics, industry disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, semi-government or other authorities, inability to obtain necessary licence or consent or delay caused by sub-contractors, suppliers or other third parties (including telecommunications carrier), material shortages or other causes of interruption of or cancellation to the pilgrimage beyond our control.
      6. Jurisdiction – New South Wales – Australian Consumer Law
      7. Website – the Harvest WYD Journeys website: wydjourneys.com
      8. Itinerary – the travel itinerary for your pilgrimage issued by Harvest, subject to amendments made by Harvest from time to time in accordance with the contract.
      9. Pilgrimage – any itinerary or travel arrangement booked by Harvest.
      10. Personal information – information about you and any other person for whom you make a booking, including your name, address, health, medical needs, dietary requirements, disability or other special requirements.
      11. Service providers – are independent 3rd party providers engaged by Harvest to provide services to our pilgrimages. These can include airlines, ground operators and hoteliers.
    3. RATES
      • All prices quoted by Harvest Australia Pty Ltd on the www.wydjourneys.com website and on any associated material are in the local currency for Australia (AUD) and are current as at 1 October 2026. These prices are subject to change.
    4. TAXES
      • Taxes may apply and will be advised at the time of quotation or booking confirmation.
    5. BOOKINGS
      1. ALL NEW BOOKINGS MUST BE ACCOMPANIED BY:
        1. A completed online booking form via the group’s unique booking URL hosted online by Harvest Journeys
        2. A photocopy of current valid passport (details page only) – Refer to Section 6 – PASSPORTS & VISAS
        3. Deposit: a non-refundable deposit of AUD $800 per person per pilgrimage is required. A higher non-refundable deposit and/or additional progress payments may be required for some groups. These may be applied at any time prior to final payment to facilitate the issuance of air tickets or to pay additional deposits to our suppliers.
      2. You must pay your booking deposit at the time of booking. If Harvest does not receive your booking deposit, we will automatically cancel your booking within 7 days without further notice to you.
      3. Use of Harvest’s online booking site may require you to register and provide certain data to Harvest, its affiliates or its suppliers. As a condition of using Harvest’s online booking site, you represent and warrant that:
        1. the personal information you provide is true, accurate, current and complete, and you are entitled to provide such information; and
        2. you will maintain and promptly update the personal information held by Harvest to keep it true, accurate, current and complete.
      4. If you provide any information that is untrue, inaccurate, not current or incomplete or Harvest or its affiliates have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future access to and use of the Harvest online booking site.
      5. By using Harvest’s online booking site, you warrant to us that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the site in accordance with all terms & conditions herein. Those under 18 must be represented by a parent, legal guardian or approved Group Leader.
      6. You agree to be financially responsible for yourself and all parties you represent when using Harvest’s online booking site. You also warrant that all information supplied by you or members of your group in using the site is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the reservations facilities of Harvest’s online booking site shall be used only to make legitimate reservations or purchases for you or for another person(s) for whom you are legally authorised to act.
      7. You understand that abuse of the travel services reservation facilities of Harvest’s online booking site may result in you being denied access to such facilities. You must keep secure any means of identification that Harvest may provide to you to access the site.
      8. Any booking made or order placed by you, whether through Harvest’s online booking site or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions.
      9. All bookings are guaranteed once the deposit has been received.
    6. PASSPORTS & VISAS
      1. Each pilgrim is personally responsible for ensuring they possess valid travel documentation. New passport applications must be personally applied for.
      2. Pilgrims must hold a valid passport that does not expire for at least six calendar months after the intended date of return. Cancellation of a pilgrimage due to incomplete travel documentation will incur standard cancellation fees. Non-Australian passport holders must possess a valid Australian Re-entry Certificate. If you are travelling on a passport issued by a country other than Australia, you will need to be aware that visa requirements may differ from those for Australian passport holders.
      3. Visas required by non-Australian passport holders must be applied for by the passport holder. Harvest Staff will be able to advise you of these requirements.
    7. DEPOSITS / PAYMENTS
      1. A deposit of AUD $800 per person is due at the time of booking. All prices remain subject to change (as specified in Clause 24.b). Any deposits not received within five business days of the booking will result in the booking being automatically cancelled.
      2. Full payment must be received by 26 April 2027. From 27 April 2027, cancellation will incur a cancellation charge of 100% of the total pilgrimage package cost.
      3. Bookings made after 26 April 2027 will be subject to airline and hotel availability and increased pricing. For late bookings, full payment will be required at the time of confirmation of booking.
    8. ROOM TYPES
      1. Unless otherwise specified in the applicable pilgrimage itinerary, accommodation is based on multi-share rooms with private facilities. Room configurations may include twin, triple or other multi-share arrangements, as determined by the accommodation provider.
      2. All rooming lists will be prepared and allocated by the Group Leader. Pilgrims acknowledge that requests for rooming arrangements or specific roommates must be made directly to the Group Leader and are subject to the Group Leader’s approval and the rooming arrangements available to the group.
      3. Harvest will allocate accommodation in accordance with the final rooming list provided by the Group Leader. Harvest does not determine individual rooming arrangements and cannot guarantee requests for roommates, bed configurations or room locations.
      4. Pilgrims travelling on a shared-room basis acknowledge that they may be required to share a room with other members of their pilgrimage group in accordance with the rooming list provided by the Group Leader.
      5. Single-room accommodation is subject to availability and the payment of the applicable single-room supplement. Requests for single accommodation must be made through the Group Leader and are not guaranteed unless confirmed by Harvest in writing.
      6. Where a change to a booking, including a cancellation, results in a change to the required room configuration, Harvest reserves the right to amend the accommodation arrangement and apply any resulting additional costs, including a single-room supplement where applicable in consultation with the group leadership.
      7. Triple rooms may comprise either a purpose-designed triple room or a twin-bedded room with an additional roll-away or supplementary bed, depending on the accommodation provider.
      8. Harvest cannot be held responsible for changes to room configuration, bedding arrangements or room allocations made by accommodation providers.
      9. Any accessibility requirements or specific accommodation requirements must be disclosed at the time of booking. Harvest will use reasonable endeavours to accommodate such requirements, subject to availability and confirmation by the accommodation provider.
      10. Where a pilgrim is under 18 years of age, rooming arrangements will be determined by the Group Leader in accordance with the group’s safeguarding requirements and applicable policies.
    9. SPECIAL REQUESTS
      • Any special requests (such as airline seating or dietary requirements) made at the time of booking are on a request basis only. Harvest will use all reasonable efforts to accommodate requests but cannot guarantee these can be met in all instances. Additional costs may apply to confirm such requests and are the responsibility of the Pilgrim.
    10. TRAVEL INSURANCE (Mandatory for all pilgrims)
      1. Travel insurance is required for all pilgrims covering all applicable dates of travel from your home port. Your insurance must cover at a minimum, trip interruption and cancellation, personal injury, medical expenses, evacuation and repatriation cover. Harvest can recommend an appropriate insurer.
      2. Harvest may receive a commission for introducing you to a travel insurance provider. Harvest cannot be held responsible for your failure to obtain appropriate insurance cover, and we recommend you purchase your insurance at or soon after booking your pilgrimage. Harvest will not be held liable for any costs incurred by pilgrims resulting from their failure to obtain adequate travel insurance.
      3. Harvest makes no representations or guarantees concerning reimbursements of funds paid by you under any insurance claim. You agree not to hold Harvest responsible for any decision made by insurers.
    11. AIR TRAVEL
      1. Flights booked for pilgrimages will be in economy class on an airline of Harvest’s choosing. Flights booked as part of a pilgrimage will be via the most appropriate route – although this may not be on a direct flight. If pilgrims choose to travel on an alternative airline or class of travel to the group, they do so with the knowledge that additional costs/surcharges may apply. The scheduled flights used for all departures are subject to the usual conditions of the carrying airline and relevant to international law. Harvest accepts no responsibility for alterations to air schedules.
      2. If a flight reservation outside the group flight is requested to Harvest, full payment may be required for your airfare at the time of such booking.
      3. When booking a pilgrimage you will be required, at the time of booking, to provide Harvest your full name as detailed on your passport, passport number, nationality, date and place of issue. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the pilgrim’s responsibility along with the fees charged as described above.
      4. Airlines (and other travel providers) can change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.
      5. If airfare increases or fuel surcharges are applied by the airlines, Harvest reserves the right to apply the same at any time prior to final ticketing.
    12. GRATUITIES
      • Service charge and gratuities are not included in any prices except where indicated in the pilgrimage inclusions.
    13. MEALS ON PILGRIMAGE AND DURING WYD WEEK
      1. During the World Youth Day week, meals will be provided by the WYD2027 Office in Seoul which includes lunch and dinner. (Breakfast may be included however this is dependent upon accommodation option) and will be arranged through the distribution system organised by the WYD2027 Office. The time of WYD2027-provided meals will be determined by the WYD2027 Office.
      2. Any special meal requirements will be made on a request basis only and will depend upon the offerings of the WYD2027 Office. Harvest cannot guarantee special meal requests, nor will it assume any responsibility or liability if the pilgrim’s special meal requirements are not fulfilled by the WYD2027 Office.
      3. Harvest will use its best efforts during the pre- and post-WYD pilgrimage to cater for special dietary requirements and allergies. Harvest cannot guarantee that certain products will not be in food served.
      4. Harvest will not accept any liability in relation to any medical conditions, special dietary requirements and/or allergies of pilgrims, even if such conditions are listed in the medical/dietary requirements provided by the traveller.
    14. CODE OF CONDUCT AND SAFEGUARDING COMMITMENT
      1. All pilgrims agree to abide by the Harvest WYD Journeys Pilgrim Code of Conduct, along with any other codes of behaviour required by their group leadership. Harvest reserves the right to remove a pilgrim from a group tour, after consultation with the group’s designated leadership, should it be viewed to be in the best interests of the group. Where immediate action is reasonably required to protect the safety or wellbeing of the pilgrim, other pilgrims, staff or third parties, Harvest may require the pilgrim to leave the pilgrimage without first completing the above process.
      2. Should it be deemed necessary to remove a pilgrim from the group tour, the pilgrim is responsible for any costs incurred by returning to their point of departure, without refund of unused services. Any damages caused by group/individual misbehaviour or negligence remain the responsibility of the pilgrim and not Harvest.
      3. All pilgrims at the time of registration will be required to confirm that they have read, understood, and agree to abide by Harvest WYD Journeys Pilgrim Code of Conduct.
      4. Harvest Journeys has a Commitment to Child Safety and Adults at Risk, which includes child protection and safeguarding principles. All pilgrims at the time of registration are required to confirm that they have read, understood and agree to abide by Harvest Journeys Commitment to Safeguarding.
    15. HEALTH
      1. Any medical condition, disability or mobility difficulty that may affect the functioning of the group must be advised at the time of booking. Any pilgrim with a pre-existing medical condition or illness must declare the nature of such condition at the time of booking and make arrangements for the provision of medications or other course of treatment that may be required during the tour.
      2. Any relevant health or mobility conditions not adequately disclosed may result in your immediate and direct return to your point of departure at your expense and without a refund. This is necessary to assure the health and safety of all group members, and particularly those with whom you may be sharing a room. Harvest recommends you consult your doctor in respect of your intended travel as this may also have some bearing on your application for travel insurance. Your doctor or the relevant Government Health authorities can advise on any vaccination requirements necessary.
      3. Pilgrims with a serious or ongoing medical condition or mobility constraint (subject to travel approval by Harvest) must bring an accompanying able-bodied companion/carer (refer to Section 16 – Minimum Mobility Requirements). All requests for health/medical clearance submitted by pilgrims are at the sole discretion of the operating carrier/tour operator/travel insurance company. Harvest cannot be held responsible for the outcome of these decisions.
    16. MINIMUM MOBILITY REQUIREMENTS
      1. The WYD experience and pre-pilgrimages will require a reasonable amount of walking and physical fitness.
      2. The following requirements are provided to help pilgrims assess whether the pilgrimage is suitable for them.
        1. Be able to walk for a minimum of 2 hours on uneven surfaces without the use of any walking aid, on any given day
        2. Walk up multiple flights of stairs and short, steep hills
        3. Stand for a minimum of 20 minutes without needing to sit down
        4. Carry their own luggage
        5. Get on and off various modes of transport without assistance.
      3. Harvest must be advised, at the time of booking, of any physical condition that will affect your mobility. Your condition will be assessed and may require qualified medical consultation. Whilst Harvest will make reasonable attempts to accommodate any special needs, it is not responsible in the event that we are not able to do so, nor are we responsible for any denial of services by carriers, hotels, restaurants or any independent suppliers.
      4. Most transportation services, including touring coaches, are not equipped with wheelchair ramps. Harvest regrets that it cannot provide individual assistance to a pilgrim for walking, dining, getting on or off coaches or other personal needs.
      5. A qualified and physically able companion/carer must accompany travellers who need assistance and must be responsible for their wellbeing. Wheelchairs, walking aids or any particular hotel room specification cannot be arranged once a pilgrimage has commenced. If a Pilgrim’s mobility limitation affects the operation of the pilgrimage, that pilgrim will be immediately returned home, at their expense and no refund for unused services will be applicable.
    17. CANCELLATION BY PILGRIM
      1. Up to and including 26 April 2027, the AUD $800 deposit per person is non-refundable and non-transferable.
      2. The full balance of the pilgrimage package cost is due and payable by 26 April 2027.
      3. From 27 April 2027 up to and including the day of departure, 100% of the total pilgrimage package cost will be charged for any cancelled booking.
      4. All cancellations must be advised to Harvest Journeys in writing (via email to [email protected]) following approval with the Group Leadership. Cancellation will take effect from the date written notice is received by Harvest Journeys.
      5. All deposits and other payments forfeited as a result of cancellation are non-refundable and cannot be transferred, credited or applied towards any new or future booking.
      6. Unused services included in the pilgrimage package are non-refundable, including where a pilgrim does not utilise a service, is absent from the pilgrimage, or departs the pilgrimage early.
    18. CANCELLATION AND AMENDMENTS BY HARVEST
      1. Changes to the Pilgrimage – Harvest plans pilgrimages many months in advance and, while every reasonable effort is made to deliver the pilgrimage as described, operational requirements, supplier changes, safety considerations, World Youth Day arrangements and circumstances beyond Harvest’s reasonable control may occasionally require changes to the pilgrimage.
      2. Minor Changes – Minor changes may include changes to the sequence of sites visited, substitution of accommodation of equivalent or superior standard, minor adjustments to departure or arrival times, changes to transportation arrangements, or changes to included meals of comparable quality. Harvest will endeavour to notify pilgrims or the Group Leadership of material minor changes as soon as reasonably practicable. Minor changes do not entitle a pilgrim to cancel without applicable cancellation charges.
      3. Significant Changes – A significant change is one that materially affects the nature of the pilgrimage, including a significant change to the departure date, primary destination, accommodation standard or the omission of a major spiritual or cultural component central to the pilgrimage.

        Where Harvest makes a significant change prior to departure, Harvest will notify the affected pilgrim or Group Leadership as soon as reasonably practicable and, where appropriate, offer one or more of the following options:

        1. accept the amended pilgrimage arrangements;
        2. transfer to an alternative pilgrimage or arrangement of comparable value, subject to availability; or
        3. cancel the booking and receive a refund of monies paid to Harvest, subject to any amounts that are non-refundable or non-recoverable from airlines, accommodation providers or other third-party suppliers, and subject to applicable Australian Consumer Law.
      4. Cancellation by Harvest – Harvest reserves the right to cancel a pilgrimage prior to departure where:
        1. minimum participant numbers have not been achieved;
        2. circumstances beyond Harvest’s reasonable control make the pilgrimage unsafe or impractical;
        3. the relevant World Youth Day authorities or government authorities materially alter or cancel arrangements on which the pilgrimage depends; or
        4. Harvest reasonably determines that proceeding with the pilgrimage would present an unacceptable risk to the safety or wellbeing of pilgrims.
      5. Where Harvest cancels a pilgrimage for reasons other than a Force Majeure Event, Harvest will, where reasonably practicable, offer an alternative pilgrimage or arrangement of comparable value. If an appropriate alternative is not available, Harvest will refund monies paid to Harvest for the cancelled pilgrimage, subject to applicable Australian Consumer Law and any non-refundable amounts that Harvest is entitled to retain.
      6. Insufficient Numbers – A pilgrimage may only operate at the advertised price where the required minimum number of participants is achieved. If minimum numbers are not achieved, Harvest reserves the right to cancel or vary the pilgrimage prior to departure. Where reasonably practicable, affected pilgrims or the Group Leadership will be notified, and an alternative arrangement or other applicable remedy will be offered.
      7. Failure to Pay – If full payment is not received by the applicable due date, Harvest reserves the right to cancel the booking. Any amounts retained or cancellation charges applied will be determined in accordance with Section 17 of these Terms.
      8. Early Return, Illness or Absence – Early return expenses are the responsibility of the pilgrim. There is no refund for absence or early departure from a pilgrimage, including unused accommodation, transfers, meals, sightseeing, activities or optional extensions. Pilgrims are responsible for ensuring their travel insurance provides appropriate cover for such circumstances.
      9. Independent Travel Arrangements – Harvest is not responsible for costs or fees incurred in connection with independent travel arrangements not booked through Harvest, including flights, accommodation, transfers or other travel services.
      10. World Youth Day Arrangements – World Youth Day Seoul 2027 is organised by the relevant World Youth Day authorities and other independent organisations. Harvest does not control the World Youth Day program, venues, registration arrangements, meal distribution systems, event access, accommodation allocations or other arrangements determined by those authorities. Changes to World Youth Day arrangements may require corresponding changes to the pilgrimage itinerary or inclusions. Harvest will use reasonable endeavours to provide comparable alternatives where reasonably practicable.
    19. PASSENGER NAME CHANGES
      • Passenger name changes will be permitted up to 26 April 2027 for a change fee of AUD $400 per change. A name change is not available after 26 April 2027 because the booking is subject to the 100% cancellation charge. All name changes remain subject to airline, supplier and ticketing conditions.
    20. VARIATION TO STANDARD GROUP PACKAGES
      • Subject to approval and availability, individuals may extend their stay with the addition of post-pilgrimage travel. The duration and inclusions of the standard packages cannot be altered in any way. Any variation to the standard packages must first be approved by the Group Leader prior to any confirmation being given. Additional costs will apply.
    21. ALTERATIONS TO CONFIRMED BOOKINGS
      1. Any changes to an individual pilgrim’s confirmed/deposited booking (not including name changes) will incur the following costs:
        1. Up to 1 February 2027 – AUD $200.00 per person per change plus any costs or penalties imposed by Harvest’s suppliers
        2. From 1 February 2027 to 26 April 2027 – AUD $300.00 per person per change plus any costs or penalties imposed by Harvest’s suppliers
        3. From 27 April 2027 to the day of departure – AUD $500.00 per person per change plus any costs or penalties imposed by Harvest’s suppliers
      2. Any changes remain subject to availability at the time of the request.
    22. PRIVACY AND PERSONAL INFORMATION
      1. Harvest is committed to protecting the privacy of your personal information and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as applicable.
      2. In order to process your booking and provide the pilgrimage services, Harvest may collect personal information including your name, date of birth, contact details, address, passport and visa details, emergency contact details, travel arrangements, accommodation requirements and other information reasonably necessary to administer your pilgrimage.
      3. Where reasonably necessary to provide the pilgrimage services, Harvest may collect sensitive information, including health, medical, disability, dietary and mobility information. Where required by law, Harvest will obtain consent to collect and handle sensitive information.
      4. Personal information may be used and disclosed for purposes reasonably necessary to administer and provide the pilgrimage, including booking and payment administration, arranging flights, accommodation, transfers, meals and activities, providing assistance in an emergency, meeting health, safety and safeguarding requirements, and complying with legal or regulatory obligations.
      5. Personal information may be disclosed to third parties where reasonably necessary to provide the pilgrimage services, including airlines, accommodation providers, ground operators, tour operators, insurers, booking and payment providers, technology providers, the World Youth Day 2027 Office, government authorities and other service providers engaged in connection with the pilgrimage.
      6. Some service providers and other recipients to whom personal information is disclosed may be located outside Australia. By providing personal information for the purpose of booking and participating in the pilgrimage, you acknowledge that your information may be disclosed to overseas recipients where reasonably necessary to provide the services.
      7. If you provide personal information about another person, including a minor, emergency contact or another pilgrim, you confirm that you are authorised to provide that information and, where required, have informed that person of the collection and use of their information in accordance with Harvest’s Privacy Policy.
      8. Harvest’s Privacy Policy, as amended from time to time, forms part of these Terms and provides further information about how Harvest collects, uses, stores and discloses personal information and how individuals may request access to or correction of their information.
      9. Harvest may use personal information for direct marketing purposes in accordance with applicable law. You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting Harvest.
      10. Further information about Harvest’s privacy practices, including how to access or correct personal information or make a privacy complaint, is available in the Harvest Privacy Policy available online at harvestjourneys.com.
    23. BROCHURE / WEBSITE CONTENT DISCLAIMER
      1. Images and scenes shown on any digital or printed promotional material are representative of those featured in the pilgrimages but are not necessarily supplied or visited. Maps are not necessarily to scale. Hotels are selected, subject to availability, from grading suggested by local authorities or our representatives with due consideration to the particular needs of our pilgrims.
      2. Every effort has been made to ensure that these details are accurate at the time of publishing but are subject to any statutory liability which may not be excluded by law.
      3. Harvest is not liable for any error, omission or inaccuracy in its brochures/websites whether occurring at, or after, the time of publishing in regard to price or any other detail or booking condition.
      4. In some circumstances beyond Harvest’s control, pilgrimage itineraries may differ from that listed in brochures, pilgrimage overviews or the website. If this situation occurs, pilgrims will be advised by Harvest through their Group Leader of the alternate sites/travel. Harvest will do all possible to supply comparable services/accommodation and/or itineraries and there will be no refund as a result of these amendments.
    24. SELLING PRICES
      1. Prices are current as at 01 October 2026 and are based on costs, charges, tariffs, rates, taxes, levies and currency exchange rates calculated on the basic pilgrimage departure and are not inclusive of fees, costs, charges and levies for additional flight and travel arrangements and stopovers.
      2. All costs are subject to change at any time due to alterations in airfares, taxes, charges or levies imposed by airlines, service providers, governments, their agencies, principals, currency fluctuations, and other factors outside the control of the tour operator. Harvest reserves the right to amend the price of a pilgrimage due to such increases. Any updated costs will be advised in March 2027.
      3. A pilgrimage can only operate at the advertised price if a minimum number of bookings are achieved. Harvest reserves the right to cancel or vary a pilgrimage prior to departure due to insufficient numbers. If at the point of 26 April 2027, numbers fall below the minimum, a surcharge on booked pilgrims may be applied to ensure departure.
      4. Unless stated as an inclusion in your itinerary, overnight accommodation required to meet your pilgrimage and/or any flight connections are not included in the pilgrimage price and will be at your expense.
    25. ABOUT COSTS
      1. Included in the selling price of each pilgrimage are (although not restricted to) charges to cover the cost of operations, research, reservations from agents in Australia and from our overseas destinations, postage, telephone, bank charges, currency transfers, documents, brochure production, printing, distribution, advertising and remuneration to travel agents. A cost breakdown is not supplied. Deposit payment signifies your acceptance of these usual commercial costs and fees paid to our suppliers.
      2. Harvest is an independent contractor and may take and pay commissions, discounts or rebates relating to the services described herein.
    26. ERRORS/OVERSIGHT DISCLAIMER
      • Harvest reserves the right to correct any error in rates quoted or calculated for any service notwithstanding that the invoice may have been paid in full. You accept that Harvest staff, management or its agents could make an oversight affecting travel arrangements. You agree and understand that Harvest’s (or its agents’) obligation is to amend such error or oversight by prompt action/correction (if possible) or refund based on actual cost of itinerary services/sectors affected. You understand and agree to such limitation of the claim.
    27. PHOTOS AND MARKETING
      1. You consent to us using images of you taken during the Pilgrimage for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes. You may withdraw your consent at any time by notifying us in writing at [email protected]. Withdrawal of consent applies to future use only and does not require Harvest to remove images from materials already published or distributed.
      2. Harvest will not sell or license your image to unrelated third parties. Images may be shared with Harvest’s authorised marketing partners solely for the purpose of producing Harvest promotional materials.
    28. FORCE MAJEURE
      1. A Force Majeure Event means any event or circumstance beyond the reasonable control of either party that could not have been reasonably foreseen or prevented, including but not limited to:
        1. Acts of God, including fire, volcanic eruption, earthquake, flood, severe storm, cyclone, tsunami, wildfire, or other natural disasters;
        2. Inclement weather, environmental pollution, or contamination;
        3. Low or high water levels, water or power shortages or failures;
        4. Epidemic, pandemic, or public health emergency declared by a competent authority (including the World Health Organization or Australian Government), including quarantine and pandemic restrictions;
        5. War, invasion, armed conflict, civil war, rebellion, revolution, insurrection, terrorism, or threat of terrorism;
        6. Riots, civil disturbances, public disorder, or civil commotion; sabotage; arrests; restraint of rulers or peoples;
        7. Government action, including imposition of travel bans, border closures, quarantine requirements, mandatory evacuation orders, government health advisories, restrictions, warnings or alerts of any kind, government seizures, or refusal, cancellation, suspension, or delay of any government authority licence, permit, or authorisation;
        8. A DFAT travel warning at the level of ‘Do Not Travel’ for any destination included in the Pilgrimage;
        9. Strikes, industrial action, slow-downs, or other labour disruptions affecting airlines, airports, transport providers, or essential services; expropriations;
        10. Failure or interruption of essential infrastructure including airports, ports, rail networks, or utilities;
        11. Damage to our facilities or those of a travel supplier; or
        12. Any other unforeseen circumstances or factors beyond Harvest’s control that adversely affect or prevent fulfilment of its contractual conditions.
      2. A Force Majeure Event does not include financial hardship, personal illness or injury (addressed under Clause 7 and covered by travel insurance), change of personal circumstances, or events reasonably foreseeable at the time of booking.
      3. Where a Force Majeure Event occurs before or during your Pilgrimage, Harvest will notify you as soon as reasonably practicable, use best endeavours to minimise the impact, liaise with Suppliers to seek recovery of monies paid, and work collaboratively with you, your travel insurer, and relevant authorities.
      4. We will make reasonable efforts to offer one or more of the following alternatives, subject to availability:
        1. Offer a deferred/amended departure on a revised date, with any credit (less any unrecoverable costs) applied to the rescheduled itinerary;
        2. Refund to Pilgrims all monies able to be recovered from Suppliers, net of any non-recoverable committed costs;
      5. Where a Force Majeure Event occurs before or during WYD2027, Harvest will notify the Group as soon as reasonably practicable, use best endeavours to minimise the impact, liaise with Suppliers, and work collaboratively with the Group, applicable travel insurers, and relevant authorities.
      6. Where a WYD2027 pilgrimage is cancelled or suspended due to a Force Majeure Event, Harvest will:
        1. Offer a deferred/amended departure on a revised date, with any credit (less any unrecoverable costs) applied to the rescheduled itinerary;
        2. Refund to Pilgrims all monies able to be recovered from Suppliers, net of any non-recoverable committed costs;
      7. You acknowledge that certain costs committed by Harvest on your behalf which may include non-refundable airfares and/or fees, prepaid accommodation deposits, pilgrim booking and administration fees, and Supplier advance payments that may not be recoverable, and that Harvest’s liability is limited to the net recoverable amount.

        Where a Force Majeure Event arises, pilgrims are expected to: notify Harvest as soon as practicable; follow all directions issued by relevant government authorities and notify Harvest of any such directions; maintain adequate travel insurance and make a claim for losses not recovered from Harvest or Suppliers; cooperate fully with Harvest, the Pilgrimage Leader, airlines, and authorities; take reasonable steps to mitigate losses; and register with DFAT via Smartraveller prior to departure and monitor advisories throughout.

    29. RESPONSIBILITIES
      1. Nothing in these Terms and Conditions operates to exclude, restrict, or modify the application of any provision of the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any equivalent State or Territory legislation, the exercise of a right conferred by such a provision, or any of our liability for breach of a guarantee, condition, or warranty implied by such a provision, where it is unlawful to do so. All exclusions and limitations of our liability under these Terms must be read subject to this clause.
      2. Subject to clause 29.a, You acknowledge and agree that Harvest accepts no responsibility and will not be liable to you (or any third party) for any loss, cost or damage (including loss of enjoyment) suffered directly or indirectly in connection with:
        1. any pilgrimage risks or other aspects of the pilgrimage disclosed to you in these Terms and Conditions;
        2. any change to your Itinerary or delays in departure or arrival times of aircraft, vessels or otherwise during the conduct of the pilgrimage;
        3. any loss or damage to your baggage or belongings;
        4. any personal injury or death resulting from the acts or omissions or negligence of any third parties providing goods or services to you during the pilgrimage, including air carriers, hotels, shore excursion operators, restaurateurs, transportation providers and medical personnel; or
        5. any disappointment or loss of enjoyment due to circumstances outlined in these Terms or otherwise beyond our control.
      3. Subject to clause 29.a, but despite any other provision of these Terms, and to the extent permitted by law, Harvest’s maximum liability to you or any third party (including any claims of negligence by Harvest) is limited to the pilgrimage price you have paid.
      4. To the maximum extent permitted by law and subject to clause 29.a, you acknowledge and agree Harvest is not liable to you, under any circumstances, for any loss of enjoyment, opportunity, profit, savings, revenue or interest or any other consequential or indirect, incidental, special or punitive loss, damage or expenses.
      5. You acknowledge and agree that Harvest is not liable for any delay or failure by us or one of our Service Providers to perform our obligations under these Terms, resulting from or as a consequence of a force majeure event.
      6. To the extent permitted by law, all express or implied warranties, guarantees, representations, or terms are expressly excluded. Where the law implies any guarantee, condition or warranty which cannot be excluded, Harvest’s liability to you for breach of such an implied guarantee, condition or warranty is limited to one or more of the following: – in the case of goods: the repair of goods, replacement of goods, the supply of equivalent goods or the cost of repair, replacement or supply of equivalent goods; or – in the case of services: supplying the services again or payment of the cost of supplying the services again.
      7. Subject to clause 29.a, you acknowledge and agree that where your pilgrimage, any part of your pilgrimage, accommodation, flights or any other good or service are not directly provided by Harvest, but is provided by a service provider, in the event of any dispute or claim including for loss, damage, breach of contract or negligence arising from the conduct of the service provider, You must pursue Your claim directly against the relevant service provider.
      8. You further acknowledge and agree that if you suffer or incur any loss or damage during or in connection with your pilgrimage, you will not make any claim in respect of such loss or damage (and to the full extent permitted by law, you waive your right to make such a claim) against the Group Leader, Diocese, Archdiocese, parish, school, movement or other sponsoring organisation which invited or funded you to participate in the pilgrimage.
    30. CONSUMER PROTECTION
      • Harvest Australia Pty Ltd ACN 056 849 426 is AFTA and ATAS Accredited.
    31. COMPLAINTS
      • Harvest will try and settle any complaints quickly and fairly and all correspondence should be sent to Harvest Journeys, Level 5, 88 Foveaux Street, Surry Hills NSW 2010.

 

Pilgrim Code of Conduct: WYD Seoul 2027

Thank you for registering for a Harvest WYD Group Pilgrimage to World Youth Day Seoul 2027 in South Korea. As part of your individual pilgrim registration, please take time to read and agree to the following Code of Conduct.

As a pilgrim on a Harvest WYD Group Pilgrimage, I agree to:

  1. Follow the rules and regulations set in place by the organisers of the event
  2. Follow the rules and regulations set in place by my Group Leader and respect the authority and direction of my pilgrimage group leadership
  3. Respect and uphold the Catholic ethos of the event and conduct myself in a Christian manner through my language, dress and behaviour
  4. Respect the safety and security measures put in place by local authorities, and Harvest Journeys through their local operators for the duration of the pilgrimage, and take responsibility for always behaving safely
  5. Be thoughtful and sensitive to the needs of my fellow pilgrims
  6. Be sensitive to and respectful of local customs and cultural standards
  7. Whilst overseas, be mindful that I am an ambassador for my family, my country, my church community and Harvest Journeys
  8. Take responsibility for all personal belongings for the duration of the event
  9. Fully participate in the event activities, in so far as I am able
  10. Not purchase, distribute or consume illicit drugs, being mindful that to do so may require that I be removed from the pilgrimage at my own expense
  11. Not abuse alcohol thereby affecting my behaviour and ability to adhere to this Code of Conduct

Special Notes:

  1. For pilgrims under 18 years of age, there is zero tolerance to alcohol and illicit drug use on a WYD Pilgrimage. This must be observed and always respected.
  2. Any damages caused by misbehaviour or negligence remain the responsibility of the pilgrim and not Harvest Journeys.

If this Code of Conduct is not upheld, Harvest Journeys in consultation with the group leadership, reserves the right to remove a participant from the pilgrimage. In such a case the pilgrim is responsible for any costs incurred by returning to their point of departure, without refund of unused services.

 

Commitment Statement to Child Safety and Vulnerable Adults

Harvest Journeys is committed to safeguarding children and adults at risk. We want all participants to be safe, supported, and empowered. We support and respect all children and adults at risk, as well as our staff and volunteers. We are committed to the safety, participation, and empowerment of all people in our care.

As an organisation that provides travel services in the context of pilgrimages for church organisations and faith communities, particularly through the delivery of projects such as World Youth Days and Australian Catholic Youth Festivals, safeguarding is our highest priority. Harvest Journeys is actively committed to fostering communities of safeguarding on pilgrimage that champion the dignity and rights of all children and adults at risk.

Every person associated with Harvest Journeys, including staff, volunteers, contractors and pilgrims, who comes in contact with children or adults at risk, seeks to uphold the dignity of every person and commits to establishing safe and supportive relationships.

We encourage open communication whereby clients, pilgrims, and those organising pilgrimages are informed of relevant issues and participate in decisions about the safety of children. It is particularly important to us to look for avenues to empower children and adults at risk to have a say, be taken seriously, and be listened to.

We actively seek to become and remain informed of the causes and signs of neglect affecting children and adults at risk. When we receive information about concerns or witness any matter relating to the abuse of a child, we respond appropriately and report any such concerns to the appropriate authority. This includes contacting the police where there may be an immediate risk of harm to any person, especially a child.

Harvest Journeys has policies and procedures to prevent risks to children and build a strong culture of safeguarding. All employees, volunteers, and contractors are expected to follow these policies and procedures as applicable and contribute to the culture of care and protection of all children and adults at risk.

Harvest Journeys plans, organises, and reviews all activities with children and adults at risk, proactively considering potential risks and striving to ensure risks are reduced and eliminated where possible. Everyone is encouraged to communicate any area of concern or identify where our approach may need improvement.

Anyone who brings forward a suspicion, concerns, knowledge, or allegation of current or past abuse of a child to Harvest Journeys will be responded to sensitively, respectfully, actively, and in a timely manner, in line with our lawful obligations. We have policies and procedures in place that support our governance, staff, and volunteers to achieve these commitments.